Return Policy

All sales are final and no refund will be issued.

All sales are final once an order has been processed and shipped. Due to the nature of our research-use-only products and our inability to verify storage conditions or chain of custody after delivery, we do not accept returns or exchanges. If your order arrives damaged or you receive an incorrect item, please contact us within 72 hours of delivery at hello@thebioedit.com. Include your order number and clear photographs of the product and packaging. After verification, eligible claims will be resolved with a replacement at no additional cost. Orders may only be cancelled before they have been processed for shipment or a tracking number has been generated. Once an order has entered the shipping process, it cannot be cancelled.